Courier Returns

The Courier Returns tab allows you to receive returned shipments from couriers. You can review and confirm returns through three main types: shipments marked as Not Delivered via the mobile app, Exchange shipments, or Partial Return shipments.

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Step 1: Access the Screen

1. Open the main menu.
2. Go to Operations.
3. Select Courier Returns.

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Step 2: Exchange Shipments Tab

Within this screen, there is an Exchange Shipments tab where reverse shipments (Exchange Shipments) returned by the courier are displayed.

This tab allows operations staff to:

• Review exchange shipments
• Confirm receiving them from the courier

How to Use:

1. Select the shipment that was exchanged and returned by the courier.
2. Click on Confirm to confirm receiving the shipment.

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Step 3: Not Delivered Shipments

1. Select the required courier from the list.

2. Click on the Courier Shipments button to display returned shipments.

   • Shipments marked as Not Delivered via the mobile app will appear here.

3. After selecting the shipment, click on Confirm to confirm the return.

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Step 4: Partial Delivery

After selecting the courier and clicking on Courier Shipments:

All partial return shipments related to the selected courier will be displayed.

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Note:

• This screen helps operations staff verify returned shipments and ensure they match what the courier has actually returned.

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🆕 Notification Sound Selection

The Courier Returns screen provides the ability to select a notification sound from the available system sounds.

This feature helps operations staff while receiving returned shipments from couriers, as different sounds can indicate different shipment statuses, such as:

• Shipments that are assigned/distributed
• Shipments with no updates
• Or other statuses

This feature helps to:

• Speed up sorting and review processes
• Reduce the need for constant visual monitoring
• Improve efficiency when handling large volumes of returned shipments