Skip to main content

Return to Shipper

In certain cases — such as order cancellation or refusal by the final customer — the logical next step is to return the shipment to the original sender. This is the purpose of the Return to Shipper feature.

Accessing the Return to Shipper Screen​

  1. From the sidebar, go to Operations → Return to Shipper.
  2. You will find two sub-tabs:
    • New Return – to initiate a new return process.
    • Return List – to view and manage previous returns.

Creating a New Return​

To initiate a new return:

New Return to Shipper

  1. Go to Operations → Return to Shipper → New Return.
  2. Select the Transaction Date.
  3. Add any Notes if needed.
  4. Assign the shipments:
    • For a single shipment, enter its AWB number.
    • For multiple shipments, click Multi AWB and enter the list of numbers.
  5. Click Confirm to validate the shipments.
  6. Review the confirmed shipments in the table below.
  7. Click Save to complete the return creation.

Confirmation and Posting​

After clicking Save, you will be redirected to the Return List page.

  • A new Transaction ID will appear in the Pending table with the exact date and time.
  • You can return to this list at any time.
  • To edit, click the pencil icon in the Actions column.

Final Confirmation​

Confirm Return to Shipper

  • To finalize and post the return:
    • Click the Post icon (green double checkmark) in the Actions column.
    • Then click Post in the confirmation dialog to confirm the return.