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Create Shipment

When sending any shipment from point A to point B, a set of essential data must be provided to ensure the process is completed successfully — such as shipment details, sender (shipper) information, and recipient (consignee) information.

Open Create Shipment Page​

From the sidebar, click on Operations, then select Create Shipment.

Open Create Shipment page

Required Data​

The Create Shipment page is divided into five main sections:

  1. Shipment Details
  2. Shipper Details
  3. Consignee & More Info
  4. Delivery Types
  5. Special Instructions

⚠️ Note: Each of these sections will be explained in detail on the following pages.

Shipment Details​

The Shipment Details section is the first part that must be filled out when creating a new shipment. It contains several fields, with a few mandatory ones needed to complete the process. These required fields are marked with red numbers in the screenshot above: branch selection, product type, weight, and Refuse COD amount. Although the rest are optional, it is recommended to fill them in to ensure shipment accuracy and easier tracking.

Shipment Details

  1. AWB No.: You can enter it manually, but it is recommended to leave this field empty so the Dispatch system generates it automatically.
  2. Choose Branch (Required): Select the branch from which the shipment will be sent.
  3. Product (Required): Choose the product type.
  4. Date: Automatically set to the current date.
  5. PCs: Number of pieces in the shipment.
  6. Weight (Required): The actual physical weight of the shipment.
  7. Refuse COD (Required): The amount to be collected if the customer refuses to receive the shipment.
  8. Height – Width – Depth: Dimensions of the shipment (Length × Width × Height).
  9. Dimensional Weight: The volumetric weight of the shipment.

What is Dimensional Weight?​

Dimensional weight is a pricing method used to calculate shipping costs based on the package’s volume rather than its actual weight. Some shipments may take up significant space despite being lightweight.

**Formula:** Dimensional Weight = (Length × Width × Height) ÷ Divisor

The divisor is usually 5000 for most air freight companies but may vary depending on the service (air, land, or sea).

Example:
If the actual weight is 6 kg and the dimensions are 50 × 40 × 30 cm:

Dimensional Weight = (50 × 40 × 30) ÷ 5000 = 60000 ÷ 5000 = 12 kg

In this case, 12 kg will be considered the chargeable weight instead of the actual 6 kg.

Shipper Details​

Shipper Details

This is the second section in creating a shipment, where the sender’s information is entered:

  1. Choose Account: Select the client account.
  2. Choose Sub Account: Select if the client has sub-accounts.
  3. Contact Person: Name of the sender or responsible person.
  4. Contact Number: Phone number of the sender.
  5. Address 1: Main address of the sender.
  6. City: Select the city from the list.

Consignee Details​

Consignee

This is the third section, where you enter the recipient’s information.
There are seven fields in total — three are required, and four are optional, but filling them in is recommended for smoother delivery.

  1. Name (Required): Full name of the consignee.
  2. City (Required): Destination city.
  3. Phone: Landline number.
  4. Mobile: Mobile phone number.
  5. Address 1 (Required): Main delivery address.
  6. Address 2: Additional address info if needed.
  7. Contact Person: Responsible person for receiving the shipment.
  8. More Info: Add up to 5 notes, e.g., nearby landmarks or delivery preferences such as "Customer available after 6 PM".

Delivery Types & COD​

Shipment Types

Choose the suitable shipment type:

  • Full Delivery: Deliver the package in full.
  • Partial Delivery: Deliver only part of the shipment.
  • Reverse Shipment: Exchange one shipment with another.
  • Return: Collect a shipment back from the customer.
  • COD Shipment: Collect or refund a cash amount from the customer.

COD Management​

This option defines the Cash on Delivery (COD) amount.
It does not affect the shipment type but specifies the cash amount to be collected upon delivery.

💰 COD is required if this field is used. The amount will be handed to the courier.

Show AWB​

The Show AWB tab allows you to view Air Waybill (AWB) images uploaded by drivers through the Pickup Scan website during the pickup process. Special Instructions

In this tab, you can see the AWB image along with the shipment number and its details as uploaded by the driver. This helps the operations staff review the uploaded data and add shipment details to the system until the shipment is fully received from the driver.

Special Instructions​

Special Instructions

This is the final section in shipment creation. It provides extra options to customize handling:

  • You can check "Allow customer to open the package" so the customer can open it before confirming delivery.
  • Add any extra notes or special handling instructions, such as sensitive product details or required care steps.

Waybill Printing

Screenshot

After saving the shipment successfully, you can print the shipment waybills directly from the same page. Click on the Print Waybill button as shown in the image below.

You can choose the appropriate waybill design from several available templates, depending on the required print format or the type of printer being used. These waybills are attached to the shipment during transportation or delivery and include all essential shipment details such as the shipment number, sender, receiver, and COD amount.