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Failure Reasons Options

The Failed Delivery Reasons screen includes a table with several main columns, along with visibility settings that help you control how each reason works across the system.

📄 Main Columns​

  • Reason ID: A sequential number for easy reference.
  • Code: An internal code assigned to the reason.
  • English Name / Arabic Name: Display names in both English and Arabic.
  • Description on Site: A short explanation shown to the courier inside the mobile app.

⚙️ Visibility Settings​

There are 7 control options that define where the reason can be used or activated:

  • Show in Change Status
    Displays this reason in the Change Status screen.

  • Show in Visit Result
    Allows this reason to appear in the Visit Result screen.

  • Show in Change Previous Status
    Makes this reason available when modifying previous statuses.

  • Show in Mobile App
    Allows the courier to select this reason directly from the mobile app.

  • Another Attempt
    When enabled, the shipment becomes eligible for another delivery attempt.

  • Add Case in Customer Service
    Automatically opens a support case in the customer service system.

  • Send WhatsApp to Sender
    Instantly sends a WhatsApp message to the sender when this reason is selected.

🛠️ Actions​

Each reason in the table includes Edit and Delete icons under the Actions column, making it easy to update or remove reasons when needed.